4.1 Cooling-off — new subscribers

If you are a first-time paid subscriber and you are not satisfied, email billing@conseal.ae within 14 days of your first payment for a full refund, provided you have used less than 25% of the credits granted for that period.

This applies once per customer. It does not apply to renewals.

4.2 Renewals

Renewal charges are generally non-refundable, since you have the option to cancel before renewal at any point.

We will refund a renewal charge where:

you cancelled before renewal and were charged anyway
the charge was duplicated or otherwise made in error
you did not authorise the payment

Contact billing@conseal.ae and we will correct it.

4.3 Credits

Credits are a unit of account for metered agent work. They are not money and not redeemable for cash.

Consumed credits are not refundable. A completed run is charged even if you disagree with the result — the compute was spent on your instruction.
Failed platform work is not charged. Where the platform fails to deliver — for example a truncated or malformed deliverable — the run is retried once automatically at no charge and does not count as delivered. If you are charged for a genuine platform failure, we will re-credit it.
Unused top-up credits may be refunded within 14 days of purchase, pro-rated to the unused balance, provided the account is in good standing.
Credits do not transfer between accounts.

4.4 Service failure

If the Service is materially unavailable or a core paid feature is broken for a sustained period through our fault, contact us. We will extend your period or issue a pro-rata credit for the affected time. Outages caused by your network, your provider, or events beyond our reasonable control are excluded.

4.5 Material adverse change

If we make a change that materially reduces core functionality on your paid plan, you may cancel and receive a pro-rata refund of the unused prepaid period.

4.6 Not refundable

Credits already consumed on completed work
Charges on an account terminated for breach of the Acceptable Use Policy
Third-party bank fees, currency conversion losses or card-issuer charges
Dissatisfaction with AI output quality where the work completed as specified — output is advisory and variable by nature, as set out in the Terms of Service, section 4

Refund & Cancellation Policy